Fans Frequently Asked Questions

Getting started

How do I create an account?

What is EVEN?

Is EVEN available as an app?

Discovering and Purchasing

Why should I buy music on EVEN instead of just streaming it?

Do I need an account to purchase a release?

How do I pay for a release?

How does EVEN work?

Can I join a waitlist for an upcoming release?

Can I gift a release to someone?

Access and Benefits

What is the community chat?

What do I get when I purchase a release?

What is an artist subscription?

Listening and Downloads

How do I listen to a release on EVEN?

What audio quality can I expect?

Why are download settings different across releases?

How do I download a release?

A release has disappeared from my library. What should I do?

Physical Orders

My order included a physical CD or merch item. When will it ship?

Payments and Refunds

What is Stripe?

Does EVEN offer refunds?

Contact

How do I contact EVEN?

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